We make every effort to ship orders within 3-5 days of receipt of payment. Please notify us of any time-sensitive orders, expedited shipping is available at an additional cost. Sea Urchin Studio is not responsible for any carrier delays. All orders ship from our studio in Connecticut.
We ship with these carriers:
Domestic Orders: USPS or UPS ground
International Orders: USPS or UPS
RETURNS & EXCHANGES
We want you to be happy with your purchase. We will accept returns of sealed items in original condition or defective products within 21 days of the order date. Please email us to let us know that we should expect the package.
NOTE: Personalized and sale items can not be returned.
Refunds will be issued for the item price on the original receipt and any applicable taxes in the same manner as the order was paid. Shipping charges are not refundable.
All returns must be sent to: Sea Urchin Studio, ATTN: Returns, PO Box 692, Ridgefield, CT 06877. Be sure to pack and seal the package securely. For your protection, we recommend that you insure your package against loss and request a delivery confirmation. Packages must be returned prepaid; we cannot accept COD shipments. We are unable to accept exchanges at this time.
Occasionally certain products may be out of stock. You will be notified of any items that are back-ordered and, if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock we will ship it out immediately unless directed otherwise.
We respect your privacy. Information collected from you at the time of purchase will be stored in our database and used solely to carry out your instructions and for payment. We will never share, sell, rent, or pass information collected from order forms and our mailing list/contact list to a third party.
Our mailing list includes opt-in names as well as paid customer email addresses. We will only email you with news about Sea Urchin Studio. Should you wish to be removed from our mailing list at any time, please click on the “unsubscribe” link at the bottom of our emails or email us at INFO (AT) SEAURCHINSTUDIO.COM. Our mailing list database only holds your name and email address and will store no other personal data. We never disclose your email address to company or individuals.
We collect your credit card number and expiration date when you make a purchase. Using Secure Sockets Layer technology (SSL), your information is always encrypted and transmitted safely over the internet. Sea Urchin Studio has third party relationships with credit card processing companies, shipping companies, and our web host. These companies only have access to the information that is necessary to fulfill their roles in completing customer orders.
Sea Urchin Studio reserves the right to share personal information with legal authorities to the extent required by law.
We adhere to guidelines for how the brand is promoted and appreciate your consulting with us for any external public relations efforts. We’re excited to collaborate with you and appreciate your crediting Sea Urchin Studio for any of our products which may appear in national or online sources.
All of the designs on our website are protected by a copyright. If you need a photo for second-party use please email us and we will be happy to provide you one.