Where are your products made?
Our products are designed and made in the USA.
Do you offer personalized or custom artwork?
Yes we do. Please visit our Etsy Shop (we have a wide range of products available there for customization).
How long does it take for my order to ship?
All orders are typically shipped within 3-5 business days. If you need your order to arrive faster, please let us know in advance so we can expedite it for you. Please email us at sales@seaurchinstudio.com if you have any questions about your order; you can also call us at 203.403.3995.
Do you accept international orders?
Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you. Please note, we are not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.
Do you charge sales tax?
Sales tax applies only to retail (Non-Wholesale) orders shipped to an address in Connecticut. All Wholesale orders are exempt from sales tax.
Is my transaction secure?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.
What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Please contact us at 203.403.3995 for a return authorization number. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). All merchandise must be returned unopened, unused and in its original packaging. Used, opened, and/or final sale items cannot be returned. Returns without an authorization will not be processed. Cancellations or changes to your order must be submitted within 24 hours of placing the order.
Are your products eco-friendly?
We are delighted to offer products that use eco-friendly materials and are made in the USA. We print on heavyweight cover paper that maintains the highest environmentally friendly rating for paper (FSC-certified), and are produced using renewable energy.
